This website is operated by Laurel Robbins, an online educator and entrepreneur. References to “we,” “us,” or “our” throughout this policy refer to Laurel Robbins and her business.

This policy applies to:

• laurelrobbins.com and all subpages
• Email communications sent from this business
• Products and courses sold through this site
• Any forms, sign-ups, or contact submissions on this site

We only collect what we actually need. Here’s a plain-language breakdown:

We use your information only for the following purposes:

• To deliver the products or services you purchased
• To send you content you’ve explicitly opted into (email list, course updates)
• To respond to your questions or support requests
• To process and manage payments securely
• To improve the website and understand what’s useful to visitors
• To comply with our legal obligations

We rely on the following legal bases for processing your data under GDPR:

• Contract performance — to fulfil a purchase you’ve made
• Legitimate interests — to improve our site and communicate with customers
• Consent — for marketing emails (you can withdraw this at any time)
• Legal obligation — for tax, accounting, or compliance requirements

This site uses cookies — small text files stored on your device — to make the site work properly and to understand how it’s being used.

You can manage or withdraw cookie consent at any time via your browser settings. Disabling non-essential cookies won’t affect your ability to use the site.

We use a small number of trusted third-party tools to run this business. Each has its own privacy policy and handles data according to GDPR-compliant standards.

• Stripe — payment processing. Your card data goes directly to Stripe; we never handle it. Stripe Privacy Policy ↗
• ConvertKit / Kit — email marketing and list management. When you join our email list, your name and email are stored here. Kit Privacy Policy ↗
• Google Analytics — anonymous website usage data to understand what content is helpful. Google Privacy Policy ↗
• WordPress / WooCommerce — website platform and order management
• Zoom — for live calls and sessions (if applicable to your purchase)

We do not allow any third party to use your data for their own marketing purposes.

We keep your data only as long as needed:

• Purchase records — retained for 7 years for accounting and legal compliance
• Email subscribers — kept until you unsubscribe or ask us to delete your record
• Contact form enquiries — retained for up to 2 years
• Analytics data — anonymised and aggregated; no personal data is stored long-term

If you’re in the EU, UK, or a jurisdiction with similar data protection laws, you have the following rights regarding your personal data:

• Right to access — request a copy of the data we hold about you
• Right to correction — ask us to fix inaccurate or incomplete data
• Right to erasure — ask us to delete your personal data (“right to be forgotten”)
• Right to restrict processing — ask us to limit how we use your data
• Right to data portability — receive your data in a portable format
• Right to object — object to processing based on legitimate interests or for marketing
• Right to withdraw consent — unsubscribe or withdraw consent at any time without penalty

You also have the right to lodge a complaint with your national data protection authority if you believe your data has been mishandled.

We take reasonable and appropriate steps to protect your personal data from unauthorised access, loss, or disclosure. These include:

• SSL/HTTPS encryption on all pages of this site
• Payments processed entirely by Stripe (PCI-DSS compliant)
• Limited access to personal data — only accessed when necessary
• Use of reputable, GDPR-compliant third-party services

No system is 100% secure, and we cannot guarantee absolute security. If you believe your data has been compromised, please contact us immediately.

This website and its products are intended for adults aged 18 and over. We do not knowingly collect personal data from children under 16.

If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

We may update this policy from time to time. When we do, we’ll update the “last updated” date at the top of this page. If any changes are significant, we’ll let you know via email (if you’re on our list) or with a notice on the site.

Continuing to use this site after any changes means you accept the updated policy.

Questions about this policy or how your data is handled? Just reach out — we’re human here and happy to help.